What is it

Canada's only national nonprofit standard.

Imagine Canada's Standards accreditation is the only national, bilingual program designed for all Canadian charities and non-profits. Organizations are evaluated by independent volunteer peer reviewers against 73 standards across five domains.

Achieving the Trustmark signals to donors, funders, regulators, and staff that the organization is transparent, accountable, and well-governed. It is increasingly recognized by funders as a condition (or a competitive advantage) in grant processes.

The process typically takes 12 months of focused internal work. Most organizations find the policy and governance gaps it surfaces are more significant than they expected.

The five domains
A
Board Governance
Where we focus most
B
Financial Accountability & Transparency
C
Fundraising Practices
D
Staff Management
E
Volunteer Involvement

73 standards total. Our advisory covers all five domains with governance expertise leading on Domain A.

Current signals

Accreditation is becoming a stronger signal.

Three developments in 2024 and 2025 have materially increased the value of the Trustmark. Organizations that move now are ahead of a wave.

Insurance underwriting now includes accreditation

As of October 2025, Intact Public Entities includes Imagine Canada accreditation in its underwriting evaluation of charitable clients. Accreditation can strengthen an organization's governance profile during underwriting conversations and provide clearer evidence of board oversight, risk management, and operational discipline.

Canada Life capacity building program

In 2025, Canada Life launched a funded program supporting organizations through accreditation. 51 organizations selected in the inaugural cohort. Funded pathways are becoming available nationally.

Funder confidence is shifting

When donations are down and demand is rising, funders are increasingly differentiating between organizations. The Trustmark is becoming a shorthand for credibility in competitive grant environments.

Reaccreditation is a recurring need

Organizations accredited before 2020 are entering reaccreditation cycles. The process requires another full year of rigorous review. Many need support the second time as much as the first.

Regional accelerators are emerging

Community foundations like Niagara are partnering with Imagine Canada to fund regional cohorts. London and southwestern Ontario organizations that pursue accreditation now are well-positioned as these programs expand.

Governance gaps surface during the process

Most organizations discover more gaps than anticipated. The accreditation process is a governance diagnostic as much as a certification. Organizations that prepare with an advisor navigate it faster and with fewer surprises.

Our advisory

Three ways we engage.

Every organization is at a different stage. We meet you where you are: whether you are just exploring, actively preparing, or finalizing your application.

Stage 01 · Entry point

Gap Assessment

Understand exactly where you stand before committing to the full process.

What we do
  • Walk all 73 standards with your team
  • Identify gaps by domain and priority
  • Assess existing policies and documents
  • Produce a written gap analysis report
  • Recommend a sequenced remediation plan
  • Estimate realistic timeline to readiness
Best fit
Early-stage readiness check
Scoped after a 30-minute intake call. Completed in 2 to 4 weeks with a clear gap report and readiness plan.
Stage 03 · Final mile

Application Support

For organizations that have done the internal work and need help pulling the application together.

What we do
  • Application document compilation and review
  • Evidence mapping to each standard
  • Policy wording review and tightening
  • Peer review preparation and dry-run
  • Submission checklist sign-off
  • Post-submission support through peer review
Best fit
Final application preparation
For organizations with most materials in place that need evidence mapping, review, and peer review preparation.
What we build

Governance that meets the standard.

Our advisory covers all five domains. Governance (Domain A) is where our expertise runs deepest. It is also where most organizations have the most gaps.

A

Board Governance

  • Board and committee terms of reference
  • Director orientation program
  • Conflict of interest policy
  • Code of ethics / conduct
  • Board meeting minutes (current and historical)
  • ED performance and compensation process
  • Succession planning
  • Risk register
  • Privacy policy (PIPEDA-compliant)
  • Governing document review
B

Financial Accountability

  • Financial statement approval process
  • T3010 / T2 filing compliance
  • Audit / review engagement oversight
  • Financial controls documentation
  • Signing authority policy
  • Reserve fund policy
C

Fundraising

  • Ethical fundraising policy
  • Gift acceptance policy
  • Tax receipting procedures
  • Donor complaint process
  • Solicitation disclosure requirements
D

Staff Management

  • HR policy manual
  • Job descriptions (all roles)
  • Recruitment and hiring process
  • Employee orientation program
  • Performance management framework
  • Compensation review process
E

Volunteer Involvement

  • Volunteer policy
  • Screening and orientation process
  • Volunteer recognition framework
  • Supervision and support process
We do not write policies that sit in a drawer. Every document we help you build is designed to reflect how your organization actually operates, so it holds up to a peer reviewer's scrutiny and is genuinely useful to your board and staff after accreditation is achieved.
How it works

From gap to Trustmark.

A clear, sequenced process. Most organizations reach application-ready in 6–12 months with dedicated internal support.

1

Discovery call

30-minute conversation about your organization, your timeline, and where you think the gaps are. No obligation.

2

Gap assessment

We walk all 73 standards with your team. Produce a written report with prioritized findings and a sequenced build plan.

3

Readiness program

Build the policies, update the records, shore up the processes. Board and staff engaged throughout. Progress tracked against every standard.

4

Application & peer review

Compile and submit through Imagine Canada's platform. We support you through peer review questions and any follow-up requests.

Who we work with

Is this the right moment for you?

Accreditation readiness advisory is right for organizations at a specific inflection point, not for everyone, and we will say so honestly on the first call.

Pursuing accreditation for the first time

You have decided to pursue the Trustmark and need an experienced partner to navigate the 73 standards efficiently, without a year of false starts and rewrites.

Entering a reaccreditation cycle

Your five-year cycle is approaching. The organization has changed, leadership may have turned over, and policies need a full review before resubmission.

Funder or board pressure to demonstrate governance

A major funder has started asking governance questions. A new board chair wants accreditation on the agenda. The window of internal will is open and you want to move.

Strong mission, weak infrastructure

The organization does excellent work but the governance and policy infrastructure has not kept pace. Accreditation is the forcing function to build what should have been built years ago.

What we hear most

These conversations are familiar.

If any of these sound like your board, the readiness conversation is worth having.

We want to apply for accreditation but no one on our team has the time to manage a process like this on top of their regular work.
Our minute book is held together with goodwill and a Google Drive folder. I don't even know where to start.
We're working toward Imagine Canada accreditation and we don't know where to start. We tried once before and stalled out after three months.
A major funder told us accreditation would strengthen our next application. We need to take it seriously now.
Our policies exist but they haven't been reviewed in six years. I suspect a lot of them won't meet the standards.
We're coming up on reaccreditation and we've had significant board and staff turnover. I'm not confident we're still compliant.
Start the conversation

Ready to explore accreditation readiness?

A 30-minute conversation. Tell us where your organization is, what you already know about your gaps, and what your timeline looks like. We will tell you honestly whether and how we can help.

Let's talk Take the Health Check first

Governance 360 is an independent advisory practice. The Imagine Canada Standards accreditation program is administered directly by Imagine Canada. Organizations register, submit applications, and receive the Trustmark through Imagine Canada's platform.